Zoho CRM Integration

feature-request

#1

Lots of customers asking about Zoho CRM integration. Would love that as an additional option for the UCM.


#2

Why limit it t Zoho? SFDC, Hubspot, etc.


#3

Already available with Zoho guys… just use the ami port and all will be well…


#4

Hi scottsip,
would you be so kind to elaborate a bit more on your answer, I’m trying to integrate my UCM with Zoho CRm but I got some phone integration issues.
would like to see if you guys can help.
thanks.


#5

Unfortunately I didnt get your post reply sent to my email, anyway, ZoHo CRM integration is really only a lookup from the database and to display it on the screen of the Grandstream phone / Affinity.

You unfortunately do not have tight integration with ZoHo like that of dare i say it - 3cx … cmon Grandstream gods

Anyway… the better integration that would work very well is Sugar CRM (Community edition did work) giving you tight integration…


#6

The ZoHo integration as Scottsip and I have found is extremely poor requiring Grandstream Affinity to partially work. Would not not advise anyone to use Zoho with a UCM right now. I am currently having to replace a UCM with a 3CX Pro solution at my cost with a customer as the integration was so poor. Funny thing is the Pure Asterisk System already has this tight and functional integration.


#7

Indeed very poor integration to the extent of partial information only was being passed and only as a lookup…

The Zoho CRM and even ACT integration from the current firmware level 1.0.19.21 is poor with ZoHo and ACT is cloud based only. So if you are running a local ACT server forget trying to use the UCM at present.

The only CRM that I have found to be useful with the UCM is the Sugar CRM integration. Dont waste your time with the others until Grandstream have provided tighter integration…