Wrong username or password! Enterprise Multi-WAN Gigabit VPN Router GWN7000



I have a new Enterprise Multi-WAN Gigabit VPN Router GWN7000 when i change username and password : from admin /admin to sotetel /// sotetel123 …

The new password don’t work and i can’t access with new password…

so How i can resolve this problem username and password for **Enterprise Multi-WAN Gigabit VPN

Router GWN7000**

i need expert grandstream help me and i wait a reply


Factory reset the device, this will return the unit back to its original state to include the login.


it is i reset and i can access but i need answer for this question


so please can you help and reply me

thanks in advance


the problem of password is resolved

i wait resolve the problem for AP7615

thanks in adva


Hi , I am having the same issue with logging back in to router after initial set up, with wrong username and password, please clarify the factory reset option as this only wipes everything and brings me back to admin admin, cheers


There is nothing to clarify as there is no password only reset. A reset will indeed wipe everything. It is a router and therefor a security device and allowing a password reset would constitute a security threat in that someone might be able to use it, then gain access to your router and do whatever with your active settings, some of which you might not know about for sometime.

While some residential routers do have a way of allowing a reset, most commercial routers do not.

I can only suggest that if you are absolutely certain of the credentials, that perhaps trying a different browser will work. If not, then a reset is called for.

For all intents and purposes, this router is pretty much dead from a development standpoint. Now might be the time to consider its replacement if the other factors (time, cost, capabilities, etc.) involved align with the notion.


ok, thanks for your reply, I will return the product as it was a recent purchase and I couldn’t access the user interface or find out what the problem was