my telephone system uses a password to be able to make external calls in this case, the code “#” is used after a 6-digit password that is distributed to each employee, and after that the external number is used, for example: " #736482 11 998887760" when “#” is used, the connection does not complete, and in the call history it indicates “N/A”!
When I use the "#" at the beginning of the connection the call does not complete
Would you please explain what this is:
example: " #736482 11 998887760"
You said " the code “#” is used after a 6-digit password " , so why is the # the first character in your example?
Rick
the code is a function of the company’s telephone system where I work, the “#” code and the 6-digit password is the way the employee uses it for external calls, internal calls do not need this code and password.
the code “#” at default is used to transmit send the digits - you need to modify the dial behaviour on the profile page.
Check the manual out at:
if I activate this function, the phone calls the previously dialed number. example: I called the number “1515” an extension used internally in the “RH” sector if I try to call an external extension after calling the HR previously using “#5151 11 94144134” the grandstream does not identify the password and number dialed, grandstream only identifies the “#” code and automatically redials
Kev is telling you to disable the function of using # as dial.
Additionally, have you modified the HT dial plan to allow the use of a # in a dial string? You can see in the snippet that Kev posted where it shows the default dial plan and you will note that it does not currently allow #, assuming it has not been modified.
as soon as I use the “#” code it redials, and the rest of my dialed number simply disappears when I use the call history on the web system that ht812 provides.
You need to disable Use # as redial in the settings. The manual has the details.
Scottsip already advised of this earlier in the thread.
when I disable it, it really doesn’t redial, but the code “#” still doesn’t appear in the call history, and because it doesn’t appear, it doesn’t make the call
as soon as I put the “#” and the password with the number I want to call, the phone keeps making a sound as if I had disconnected a call
Then get the manual and look up how to use SIP file so you can see the contents of a SIP trace and see what the messaging has.
I’ve been comparing some problems that were occurring with other users here in the forum, and I’ve been testing some changes in the dial plan, after I added “#x.T” I managed to make the calls normally, thanks for the help.
The actual should be #x+ and the T is optional, but I don’t argue with success. Glad it’s working
The # is a special digit much like using * for dial codes, it has to be specified to be allowed.
The x indicates a digit (0-9)
The + indicates that one or more digits (i.e., at least 1 digit)
The T is optional in that it indicates to automatically initiate the dial string if no further input is received after 3 seconds. Otherwise the interdigit timeout of 4 seconds (default) will cause the dial.
The . is a wild card for characters (one or more)