I have a wave extension that seems work fine once outside the LAN over 5G.
Once I enter the premises and iphone connects to Wifi I cannot connect to the cloud.
I tried creating a LAN DNS entry on my Draytek modem but its not working.
Any way around it?
Need exact scenery and details,
Which Cloud are you talking about?
WAVE?
Voip server?
Remote connect?
etc…
Dear user,
Thank you for using the Wave application! May I ask what Wave iOSs application version you are using? Could you kindly export the logs from your Wave application and send it to us for troubleshooting? Thanks for your testing!
Thank you!
UCM6302 connects to the gdms cloud. So does the WAVE application on my Iphone.
Latest version of Wave app for Iphone on the latest firmware.
When on Wifi I am unable to connect to the gdms cloud. It might connect after 1-2 mins but its not actually connected as I cannot use it.
If I connect to another WIFI, let’s say the “neighboors”, it works fine.
Problem is when I connect locally to my LAN using the cloud address. Using a static IP 192.xxxxxxxx works fine
Dear user,
Thank you for your feedback! We cannot reproduce this issue and my Wave iOS application 1.17.7 works fine under different Wi-Fi network. You can try to reproduce this issue and export the logs from your Wave iOS application and send the logs to us for troubleshooting. Thanks for your testing!
Thank you!
Problem only occurs when I am in the same WIFI network as the PBX.
Any other wifi network outside works fine.
Dear user,
Thanks for your feedback! This issue should be generated by your network environment. You can export the logs from your Wave app and download the syslog from your UCM63xx, and send them to us for troubleshooting. Thanks for your testing!
Thank you!
Ι just installed the wave app on a desktop and I see its not related to wifi but something else is messing up the connection.
Could it be a DNS issue?
Dear user,
Thank you for your feedback! It is hard to say. We will need the exported logs from your Wave application and the trace file and syslog from your UCM device so that we can address the issue. Thanks for your testing!
Thank you!