Wave on windows as extension on queue

#1

Hola gente:

               Estoy usando el Wave de windows con extension de una cola, que atienden las telefonistas, pero no me permite hacer las transferencias de llamadas ni ciega ni asistida. En la configuracion de la cola en la central hay una advertencia que dice "Note：Wave mobile application cannot be the queue agent."

               No puede usarse una extension en Wave para este fin ?

               Desde ya gracias por las respuestas que puedan enviarme

daniel
Hello people,

I am using the Windows Wave with one-queue extension, which is attended by the telephonists, but it does not allow me to make the call transfers neither blind nor assisted. In the queue configuration in the central there is a warning that says “Note:Wave mobile application cannot be the queue agent.”

Can’t an extension be used in Wave for this purpose?

Of course thank you for the answers you can send me
Daniel

#2

Dear user,

Thank you for using the Wave Desktop application! This is a known issue and our Wave development team is working on troubleshooting this issue. If you have enabled the feature code, and still can’t transfer the call, please kindly help to get the UCM pjsip/app_queue/bridge/channel module logs from the UCM63xx Web UI, and send to us for troubleshooting. Thanks for your testing!

Thank you!

#3

Ok, could I open a ticket for this topic, or add me to one that is in progress to know when it is solved?

#4

Sorry

To be able to transfer calls coming from a queue, the “Enable Feature Code” in the Advanced Settings of the Queue must be set.

!!!

daniel

#5

Dear user,

Thank you for your feedback! Users need to enable feature code in Advanced Settings so that this issue can be resolved. Let me know if you have any further questions. Thanks!

Thank you!