WAVE mobile 1.0.11.8

#1

I have just updated mobile wave to version 1.0.11.8,
And I immediately detect the probable bug on the “Log call” window as it is highlighted on the screen below despite wave mobile is recorded and works regularly:

Screenshot_20211119-230209
Screenshot_20211119-230209.png720x1600 61.4 KB

#2

Dear user,

Thank you for using Wave app! Could you kindly help to export the logs from the Wave Android 1.0.11.8 and send to us for troubleshooting? Thanks for your testing!

Thank you!

#3

hi @GSSupport74,

sip_message.zip (5.3 MB)

#4

Dear user,

Thank you for your feedback! I have passed the captured logs to our Wave development team for evaluation. I will get back to you if we have any conclusions.

I have a quick questions about this: What is the firmware version of your UCM63xx? Is it using UCM63xx 1.0.11.9 firmware version? Otherwise, this function will not be supported. Thanks for your testing!

Thank you!

#5

UCM 6302 FW 1.0.9.10

But this has no sense as Wave Mobile has been updated automatically, and I certainly don’t go to update UCM6302 of the customer to a fw beta, you should make sure that Wave Mobile is updated to the stable version in parallel to the stable version of UCM Otherwise it will always be a problem.

We are simply talking about the “log call”, in this way no customer who uses Wave Mobile can use the “log call” until you update UCM to the stable version, this means losing credibility in the customer.
Calls arrive to us installers, imagine receiving these calls and to give him embarrassing explanations …

#6

Dear user,

Thank you for your feedback! This issue can be resolved if you upgrade the UCM6302 to 1.0.11.9. The Beta firmware version has been verified by our testing team and it is a stable version based on the testing results. If you do not want to upgrade the UCM6302 to 1.0.11.9, you can use the Wave app 1.0.9.15 which is the compatible version with UCM6302 1.0.9.10. Thanks for your testing!

Thank you!

#7

Yes yes OK, but remains the fact that Wave Mobile should not in me update automatically in a non-stable version.

#8

Dear user,

Thank you for your feedback! Even though the UCM63xx firmware version 1.0.11.9 is Beta version, it has been verified by our testing team, which means it does not include any major issues in the firmware version. When the user receives an update in Wave app, the user can tap on the Wave app and select whether if the user wants to upgrade the Wave app version. Please note that if the user wants to use the full functions in Wave app, the user needs to use the corresponding UCM firmware version. For example, if the user wants to use 1.0.7.x, the user needs to upgrade the UCM to 1.0.7.x. Thanks for your testing!

Thank you!