Wave 1.9.12


I just downloaded Wave for Windows. When I go to the “more” section, none of the options in there will load. It pops up a new window but it stays blank. I’m looking for what is in the call queue area…



Dear user,

Thank you for using Wave application! We cannot reproduce this issue and we never encountered such issue. Could you kindly send a screenshot to us? You can reproduce this issue 100%? Could you export the logs and send to us? Thanks for your testing!

Thank you!


Here it is. This was when I clicked on Call Queue. I get this on two different Windows 10 machines.


Dear user,

Thank you for your feedback! We cannot reproduce this issue. When we clicked “Call Queue” option, it will show the popped out window:

May I ask what is the firmware version of your UCM63xx? Thanks!

Thank you!


It’s In your screenshot it looks like you are in the web portal for the UCM. My issue is with Wave on Windows 10.


Dear user,

Could you kindly upgrade your UCM63xx to 1.0.9.x and try again? When you click the “Call Queue” option in the Wave Desktop 1.9.12, you will be directed to this web portal of your UCM63xx. Thanks for your testing!

Thank you!