Voicemail removal

feature-request

#1

@grandstream
I’d just like to say that I just spent over an hour deleting 400 voicemails one by one by one by one by one one by one by one by one by one by one by one by one by one by one by one by one by one by one by one by one by one by one by one by one by one by one by one by one by one by one by one by one by one by one by one by one by one by one by one by one by one by one by one by one by one by one by one by one by one by one by one by one by one by one by one by one by one by one by one by one by one by one by one by one by one by one by one by one by one by one by one by one by one by one by one by one by one…

Would you pleeeeeeeease add a way to bulk delete voicemails as soon as humanly possible? :slight_smile:


#2

I suppose you needed voicemail #401, so it wasn’t possible to just delete the extension and re-create :wink:


#3

Just wondering if the “System Cleanup / Reset” would have helped you here?


#4

Sure, if it was just one extension that wouldn’t be so bad. Of course when it’s the boss of a million dollar company, you don’t tell him he has to recreate all his voicemail messages every month because I don’t like hitting the delete button a couple hundred times every time he fills it.


#5

Please correct this if I am wrong, but I’m pretty sure the system cleanup only kicks in when the local storage is almost full and not when a single mailbox has reached its capacity.


#6

We’ve never actually used it, but I think you might be right.


#7

Voicemail is e-x-t-r-e-m-e-l-y combersom on the Grandstream UCM when compared to several competitors products in its class.

Web Interface - Yes there should be a bulk delete or striped set delete. You can select all messages but cannot delete more than one. That is unnecessarily cumbersom.

Web Interface Download Yes, absolutley, as requested elsewhere, the metatdata from the message including the caller ID time and date should be included in the file name as it is in most competitive products that provide for a download.

Voicemail to E-Mail - The E-Mail settings provide for POP3 download from the e-mail server. This is used when sending a fax via email for example. Many other product provide a method to save or delete voicemail within the email received from the voicemail-to-email function by inserting a link. They do this by replying to the message with a subject line or message content that specifies the action.

At a minimum it should be possible to delete the voicemail from the email once it has been dealt with. This would eliminate the need to log in or call in to delete the messages one-by-one periodically - typically not until the system is failing to meet the users expectations because the mailbox is full.


#8

I agree with you on all counts. It is crazy that our old “TalkSwitch” system that was 10+ years old did this (delete voicemail from email) and the UCM doesn’t.

I don’t trust email only for delivering voicemail, especially with SPAM/etc, and it is convenient to have the VM indicator on the phone.

Is there a feature request that we can file?


#9

I haven’t found a feature request section or anywhere you can prioritize your interest in a feature.
I agree on the voicemail to email only comment. We also provide the email servers and usually the accounts so we’d have a record of it being delivered (or not) anyway but it’s much better to leave it on the UCM and have the user take the action to delete. The thing that is toought to get them to do it to call in or log in to do it, expecially when the user interface is so cumbersome. Youc an select them all but the deletes are still one-by-one, each with a confrimation box that is mouse only on most browsers I’ve tested with (as opposed to a default YES button and using the Enter key on the keyboard) and, worse yet, the dialog moves from time to time so you need to chase it with the mouse. Extremely cumbersom and time consuming sen you’ve let it build to 99 voicemail or something like that. Still, I think the UCM is a good alternative to the old TalkSwitch in many ways,


#10

You can file a feature request by opening a helpdesk ticket


#11

To be fair, your assumption is that the PBX and the person reading the email are on the same network or that there are firewall holes to allow the email client to (via clicks or SMTP) send information to the PBX.

In our deployments, this would never be allowed.

I agree with everything you say, but not sure I agree with your last point about how to get the desired action back into the UCM.


#12

Our old TalkSwitch system used a simple method…in the email containing the voicemail message, it would include a link to “delete” or “save” the message. Clicking the link would simply create an email reply with a specific code that would uniquely define the message and action. The email was addressed to an email address that I configured for the TalkSwitch system. It would use POP3 to periodically pull its own messages and take action. This would work even if not on the same network.

This was a 15 year old system, and still amazes me that it had features that these new ones don’t.

EDIT: I have filed a feature request through the Help Desk