Voice prompt customization


#1

Was anybody successful to modifies a voice prompt from the default package?
This is the document which describe how to do it and I followed it.

http://www.grandstream.com/sites/default/files/Resources/ucm_voiceprompt_customization_guide.zip

What I was trying to do was to use a different prompt for “vm-login” which is “Comedian Mail. Mailbox?”
I was able to create a new “vm-login” prompt,“Please enter your mailbox number”, with the correct audio format and package it into a en_mod_prompt.zip file.( I tried in wav and GSM format)
I am able to upload it and the new prompt package shows up. Saved and applied.
Problem 1: The new prompt is not played as it should and the original one is played.
Problem 2: If I reboot the UCM the new prompt package is not on the list anymore.

I tried with 1.0.8.13 and 1.0.9.20 with the same result.


#2

This mean that package is not correct.
Try recording in GSM format, package must stay after restart/relogin.


#3

As I stated, I tried with both types, wav and gsm. The files are the correct format.
I started with two asterisk wav files and I spliced and edit them to obtain the desire prompt.
The new file was already in wav 8Khz format but I pass it through the recommended converter and got a new wav and also a gsm file. I created two different packages and loaded one at a time.The package disappear only on reboot, not on relogin. Before reboot the original prompt is played.


#4

I just helped last week make 2 voice prompt change.
On first case it is file or prompt problem. Really no idea which but it was same problem as you have.

I remember that txt file can be problem. Even if it is ok on first glance it was not ok and exactly same that i got from GS work. Try this one
info.zip (165 Bytes)


#5

I used your info.txt and still the same problem.
Can you send me the entire zip file you uploaded and worked?


#6

Hi had the same problem but only at the ivr messages. The solution was to upload it to mp3 format. The ucm auto convert the mp3 to wav file.

P.s When I was tried to upload it to wav format the message didn’t worked.
P.s I don’t know if this can help with the default messages the ucm have

Hope I help


#7

I have done an Australian file using Asterisk default sounds - it isn’t complete, but will give you the correct method to use for a language upload.

http://bit.ly/2lAxcDd


#8

Just found that the AU language pack has more current sounds from Asterisk sounds so I have just updated the pack to reflect the Australian Language.

I also noted that the NZ language pack is there so if any Kiwi’s need a hand let me know.

Kev


#9