Voice Announce Intercom Call

#1

Have GXP2160(1.0.11.16) handsets connected to UCM6308A (1.0.15.13) Trying to set up VA intercom (as all digital systems have offered since the late 80’s). Have BLF’s set on the side panel. I don’t want incoming CO’s to auto answer, only extension to extension intercom calls. I’m not seeing the path forward. Looking for guidance. Thank you.

#2

you should first update both the UCM FW and the GXP2160 FW
https://documentation.grandstream.com/knowledge-base/ucm630x-series-user-manual/
https://documentation.grandstream.com/knowledge-base/configuring-blf-guide/
https://documentation.grandstream.com/knowledge-base/gxp21xx-series-administration-guide/

#3

you’re talking about the same feature as norstar voice call? try *81 then the extension number. phone needs the feature activated tho. I’d use zero config to do that.

#4

Set Up a BLF key labelled as Intercom. Set it to Dial DTMF with a setting of *81.

User then presses the Intercom key plus the DSS key for an intercom call.

#5

Thank you all for the response. I wasn’t able to get the *81 to function, all the call did was ring the extension. In reviewing the GXP21XX admin guide. I set, “Account>Call Settings>Auto Answer=YES” and “Account>Call Settings>Auto Answer Numbers=2xxx” (extension range) along with “Account>Intercom Settings>
Allow Auto Answer by Call-Info/Alert-Info=YES” and finally “Account>Intercom Settings> Play warning tone for Auto Answer Intercom=YES”.
This allowed pushing the blf on the side bar to create a VA intercom call. The drawback is that the BLF cannot be used to xfer to VM nor does it flash with an incoming CO./ ICM call.
Thanks again for your help.