Apologies for the Late Reply,
I’ve got two sorts of lines PSTN and SIP Trunk, I’m not sure whether you exactly get my query or not, because of my bad English I apologise for that.
Anyway, the PSTN is working fine with the virtual queue, but the SIP Trunk is not working properly, let’s say, my SIP username is “09516753322” and SIP password is “xxxxoooo” which is provided by the SIP Trunk provider, so when an external caller (number 023456789) is calling into the SIP Trunk line then jump into the virtual queue, there were 3 options prompt to let the caller press it;
- “press * to set the callback number to the one you’re currently using”
- “press 0 to set a new callback number”
- “press # to continue waiting”
if the caller pressed * then the system says…
“your callback number is 09516753322 press # to confirm press * to listen again”
so the callback number is supposed to be the external caller ID (023456789) not the SIP username ID, that’s ridiculous.
I don’t know how to fix it up to work properly, do you have any idea?