First off, there are 12 extension. 10 of them are ringing correctly, 2 are not.
UCM6204 - 18.104.22.168
11 - 2170’s - All running 22.214.171.124
1 - 2160 - Running 126.96.36.199
I’m having trouble with one 2170 and the 2160.
- I’ve generated 3 .bin files and added them to the firmware directory. I’m assuming I’ve done this correctly as evidenced by all the phones that are working.
- I’ve added the Pcodes to the template. Again, 10 phones are working perfect so I’m assuming I’ve done this correctly.
2 B. Even the phones that are not working correctly (wrong ring tone) are ringing with alternate ring tones, they are just using the built in tones and not the ringtones in the .bin files.
- I’ve factory reset and rebooted both of the non-working phone many times, (more than 5 / less than 10).
- I did find that I had to reboot many of the phones 2 or 3 times before the new ringtones took effect.
I could upload the files but that doesn’t help in the long run. If the phones are factory reset, then, the file is gone.
Is there something more I can do?
This has been a lot of work and a lot of frustration due to a lack of built in ringtone options. Grandstream reps who read this. Please pass on my frustration.