Dear Grandstream Customers,
Thank you for supporting the UCM6300 series and Wave applications. We would like to inform you of upcoming updates for UCM6300 and Wave, which will be available soon. One of the major changes is the discontinuation of using SIP Password for Wave login. Previously, Wave allowed users to log in through either the SIP Password or User Password. With the upcoming update, only User Password can be used to log into Wave. This change was made to reduce potential security risks and to allow for simpler management of accounts.
Here are some suggestions to prepare for this change:
For UCM administrators, it’s recommended to ensure that email addresses are configured for all extensions that access Wave. When a Wave user attempts to reset password after clicking “Forgot Password” on the Wave Login Portal, a Password Reset email will be sent to the associated account’s email address. If no email address is configured for that user, UCM will be unable to send the password reset email. Please also ensure UCM has email settings properly configured. Otherwise, UCM cannot send email to users.
If UCM administrators prefer not to use email for Wave users to reset password, administrators will need manually assign passwords to every Wave user.
Current firmware for UCM6300 (188.8.131.52) and Wave still allows login via SIP Password as well as User Password. Once upgraded to the upcoming UCM6300/Wave firmware, only User Password will be allowed. It’s recommended for UCM administrator to start checking email address settings on UCM/extensions and instruct Wave users to start using User Password now. This will help with a smooth transition and prevent unprepared logout from Wave after UCM6300/Wave are upgraded.
To check the settings mentioned above, log in UCM web UI->Extension/Trunk->Extensions and select an extension to edit an extension.
Under “Basic Settings”->General section, UCM administrator can find SIP Password in “SIP/IAX Password”.
In the same page on UCM web UI, scroll down to “User Settings” section to find “User Password” field.
“Email Address” field is in the same page and it’s next to “User Password” field.
Endpoints such as IP phones will still use SIP password for registration. This change only affects Wave users.
Please contact us should you have any issues. Thank you for your support for Grandstream products.
Grandstream Networks, Inc.