Unable to Upgrade GWX4216 1.0.0.51 to 1.0.4.24


#1

Dear Support,

we are not able to offer our new GWX4216 the latest firmware. We tried it with different TFTP tools, but unfortunately without success. In syslog, we got the following messages:

GXW4216 [00:0B:82:4B:AE:95]: Retrieve fw head tag in 25-Sep 10:42:2.93 from 10.1.1.180
GXW4216 [00:0B:82:4B:AE:95]: INFO [0.1.1.28] Connection request thread stopped in 25-Sep 10:42:4.61 from 10.1.1.180
GXW4216 [00:0B:82:4B:AE:95]: DEBUG [0.1.1.28] Dealocating temporary data in 25-Sep 10:42:4.61 from 10.1.1.180
GXW4216 [00:0B:82:4B:AE:95]: DEBUG [0.1.1.28] Dealocating temporary data in 25-Sep 10:42:4.61 from 10.1.1.180
GXW4216 [00:0B:82:4B:AE:95]: gxw4216boot.bin is not valid for upgrade in 25-Sep 10:42:6.63 from 10.1.1.180
GXW4216 [00:0B:82:4B:AE:95]: [1.0.0.51] Vinetic::setLineState, Set line state on 0:0 to 1 in 25-Sep 10:42:7.70 from 10.1.1.180
GXW4216 [00:0B:82:4B:AE:95]: [1.0.0.51] Vinetic::setLineState, Set line state on 0:1 to 1 in 25-Sep 10:42:7.81 from 10.1.1.180
GXW4216 [00:0B:82:4B:AE:95]: [1.0.0.51] Vinetic::setLineState, Set line state on 0:2 to 1 in 25-Sep 10:42:7.92 from 10.1.1.180
GXW4216 [00:0B:82:4B:AE:95]: [1.0.0.51] Vinetic::setLineState, Set line state on 0:3 to 1 in 25-Sep 10:42:8.3 from 10.1.1.180
GXW4216 [00:0B:82:4B:AE:95]: [1.0.0.51] Vinetic::setLineState, Set line state on 0:4 to 1 in 25-Sep 10:42:8.14 from 10.1.1.180
GXW4216 [00:0B:82:4B:AE:95]: gxw4216prog.bin is not valid for upgrade in 25-Sep 10:42:8.16 from 10.1.1.180
GXW4216 [00:0B:82:4B:AE:95]: [1.0.0.51] Vinetic::setLineState, Set line state on 0:5 to 1 in 25-Sep 10:42:8.25 from 10.1.1.180

We’ve also tried it with direkt download over HTTP from your website. Maybe we have to update to an prior firmware first before we can go to the latest,
but i wasn’t able to find any download source for older firmwares.

Best regards


#2

Dear Mawa01

Indeed, the current firmware uploaded on your unit is quite old, therefore, you need to upgrade to an intermediate firmware before moving to the latest one.
In order to do, please use the following link to upgrade:
firmware.grandstream.com/GXW42xx_1.0.4.9

Please let us know how it goes for you.

Best Regards
GSSupport45


#3

Thanks for the quick response, tried it with the firmware you told but doesn’t work. :confused:

TFTP:
GXW4216 [00:0B:82:4B:AE:95]: Provision setting is Always Check for New Firmware at Boot up in 25-Sep 13:16:46.56 from 10.1.1.180
GXW4216 [00:0B:82:4B:AE:95]: Check fw upgrade in 25-Sep 13:16:46.63 from 10.1.1.180
GXW4216 [00:0B:82:4B:AE:95]: TFTP read file 10.1.1.25/gxw4216fw.bin terminated in 25-Sep 13:16:47.77 from 10.1.1.180
GXW4216 [00:0B:82:4B:AE:95]: gxw4216fw.bin is not valid for upgrade in 25-Sep 13:16:47.78 from 10.1.1.180
GXW4216 [00:0B:82:4B:AE:95]: [1.0.0.51] Vinetic::setLineState, Set line state on 0:0 to 1 in 25-Sep 13:16:48.13 from 10.1.1.180
GXW4216 [00:0B:82:4B:AE:95]: [1.0.0.51] Vinetic::setLineState, Set line state on 0:1 to 1 in 25-Sep 13:16:48.24 from 10.1.1.180
GXW4216 [00:0B:82:4B:AE:95]: [1.0.0.51] Vinetic::setLineState, Set line state on 0:2 to 1 in 25-Sep 13:16:48.35 from 10.1.1.180
GXW4216 [00:0B:82:4B:AE:95]: [1.0.0.51] Vinetic::setLineState, Set line state on 0:3 to 1 in 25-Sep 13:16:48.46 from 10.1.1.180
GXW4216 [00:0B:82:4B:AE:95]: [1.0.0.51] Vinetic::setLineState, Set line state on 0:4 to 1 in 25-Sep 13:16:48.57 from 10.1.1.180
GXW4216 [00:0B:82:4B:AE:95]: [1.0.0.51] Vinetic::setLineState, Set line state on 0:5 to 1 in 25-Sep 13:16:48.68 from 10.1.1.180
GXW4216 [00:0B:82:4B:AE:95]: [1.0.0.51] Vinetic::setLineState, Set line state on 0:6 to 1 in 25-Sep 13:16:48.79 from 10.1.1.180
GXW4216 [00:0B:82:4B:AE:95]: No image upgraded in 25-Sep 13:16:48.84 from 10.1.1.180
GXW4216 [00:0B:82:4B:AE:95]: [1.0.0.51] Vinetic::setLineState, Set line state on 0:7 to 1 in 25-Sep 13:16:48.90 from 10.1.1.180

HTTP:

GXW4216 [00:0B:82:4B:AE:95]: Retrieve fw head tag in 25-Sep 13:20:52.92 from 10.1.1.180
GXW4216 [00:0B:82:4B:AE:95]: gxw4216fw.bin is skipped due to header tag not found in 25-Sep 13:20:53.96 from 10.1.1.180
GXW4216 [00:0B:82:4B:AE:95]: INFO [0.1.1.28] Connection request thread stopped in 25-Sep 13:20:54.7 from 10.1.1.180
GXW4216 [00:0B:82:4B:AE:95]: DEBUG [0.1.1.28] Dealocating temporary data in 25-Sep 13:20:54.8 from 10.1.1.180
GXW4216 [00:0B:82:4B:AE:95]: DEBUG [0.1.1.28] Dealocating temporary data in 25-Sep 13:20:54.9 from 10.1.1.180
GXW4216 [00:0B:82:4B:AE:95]: gxw4216boot.bin is not valid for upgrade in 25-Sep 13:20:55.4 from 10.1.1.180
GXW4216 [00:0B:82:4B:AE:95]: gxw4216prog.bin is not valid for upgrade in 25-Sep 13:20:56.12 from 10.1.1.180
GXW4216 [00:0B:82:4B:AE:95]: [1.0.0.51] Vinetic::setLineState, Set line state on 0:0 to 1 in 25-Sep 13:20:57.12 from 10.1.1.180
GXW4216 [00:0B:82:4B:AE:95]: gxw4216rcvr.bin is not valid for upgrade in 25-Sep 13:20:57.20 from 10.1.1.180
GXW4216 [00:0B:82:4B:AE:95]: [1.0.0.51] Vinetic::setLineState, Set line state on 0:1 to 1 in 25-Sep 13:20:57.23 from 10.1.1.180

Maybe it’s already not the right firmware?

Regards


#4

Dear Mawa01

In this case, could you please open a ticket in our portal so that we could assist you directly on this upgrade?
In order to do so, please use the following link : https://helpdesk.grandstream.com/

Best Regards
GSSupport45


#5

Sent upgrade to this link via http not do locally.
firmware.grandstream.com/GXW42xx_1.0.4.9


#6

Seems to be working now. System is up and running @ 1.0.4.24.
After trying it several times with the provided url firmware.grandstream.com/GXW42xx_1.0.4.9 it updated successfully to 1.0.4.9, then i was able to update to 1.0.4.24 with your regular firmware.grandstream.com site.

Thanks to Marcin and the quick Support from Grandstream.

Best Regards


#7

Good day! The link to firmware.grandstream.com/GXW42xx_1.0.4.9 does not work. Please provide a worker. We are not flashing with the old firmware Program-- 1.0.0.51. Help is needed!


#8

Good day! The link to firmware.grandstream.com/GXW42xx_1.0.4.9 does not work. Please provide a worker. We are not flashing with the old firmware Program-- 1.0.0.51. Help is needed!


#9

Go with direct ticket to GS.


#10

Dear Dems,

Could you please kindly open a ticket from below link so that we could provide direct assistant for you:


Or could you please kindly attach a trace with syslog enabled?

Best Regards,


#11