Good Morning Guys
Not sure if anyone ever came across this as I searched on the forum but cannot find a solution
6204 installed about a year ago .
12 1782 phones installed
Latest code release
4501 Digital Gateway
Fractional PRI with 12 chan
All can transfer except for one 1782 telephone and it happens to be the owner !
Just found out one telephone cannot transfer calls
Tried changing button programming to *72 instead of " transfer " and that did not work either .
No dial plan rule keeps coming up as I copied and pasted the exact dial plan string out of another telephone into the user but still get no dial plan rules
We swapped the phones and still had the issue .
Next step was to remove the extension number and re create it but wanted to ask if anyone ever had this problem before