Unable to restore Backup from UCM6104 to UCM6204


#1

Hello everybody.
Recently my UCM6104 crushed so I’ve been sent a brand new ucm6204 as a replacement. I’ve upgraded the firmware from 16 to 18 (I’ve bypassed the wizard) and I’ve tried to restore my backup . No success. The display shows my old IP 192.168.3.250 but I can not even ping this address. I have to reset to factory default so I return back to 192.168.3.228 . I ve tried several backup files but same lack. Do you have any suggestions?!
Thank you in advance


#2

Did you try both network ports?
What was the firmware of the old one (needs to be the same)


#3

If you don’t know what firmware it was on, you may be able to open a ticket, give them the backup and helpdesk might be able to see.