Unable to make call from gxp1610


#1

I am using 3cx but I am unable to make call from 1610 phone. Dailing failed. Why is that so?


#2

if you don’t write down the details it will be impossible to arrive at any solution


#3

Can you reach voice mail (999) or the echo test *8? if so, check to see if calls are allowed in the 3CX extension settings and then check the outbound routes.


#4

But I am trying on same network as Intercom so. Still, Do I need outbound rules.


#5

So what kind of call are you trying to make? Is the extension registered?


#6

Sorry I was little busy with my business. so late reply.
I wanted to make only intercom call within my office.
Phone was registered but I can not make call help 3cx.
On the other hand, I can make call on 3cx phone app. incoming and outgoing was possible help of 3cx phone app. Why not grandstream phone?


#7

You do not need an outbound rule to make an intercom call.

However, you never answered:
Can you reach voice mail (999) or the echo test *8