Unable To detect Caller ID


#1

Hi,

The UCM6202 is not able to detect the CallerID; It shows for us Undetected or Unkown

How can I resolve this isuue ?


#2

what lines are you talking about first?
Have you tried to see with a phone the number arrives?

p.s.: you put a post UCM62XX on topic UCM 61XX


#3

Analog or VoIP

if analog is the CID checkbox checked off on the trunk


#4

It is an Analog line, The CID box is checked, and even with that it shows me Unkown or Undetected CID


#5

Analog Lines with FXO ports, I tried to change the type of CID but didn’t work,


#6

as mentioned above tried to verdere if it comes the CID with analog phone?
tried to enable/disable the CID on the PSTN trunk?
If it arrives you have to look for the appropriate drop-down setting, if anything try “auto”.