UCM6xxx disable voicemail for calls from the queue


#1

The PBX uses several contexts.
In one of them, subscribers use voice mail, it cannot be turned off.
In another context, the call first goes to the IVR, then the timeout goes to the call queue.
The queue consists of static agents.
When a call arrives to a busy agent, it goes to the voice mail of that subscriber.
How to disable voice mail for calls from the queue, but without disconnecting it for each subscriber?
Thanks!


#2

describe the scenario and settings thanks


#3

Incoming call - IVR - (timeout) - call queue - static agents.
When a call arrives to a busy agent, it goes to the voice mail of that subscriber.
When all agents are busy, it is necessary for the caller to be in the queue. When the agent became free, the call came to him.


#4

I do not know how you have set up the voicemail, IVR and the queue, but the voicemail of the internal xxx only responds if it is called xxx (depending on the timing etc …) but the xxx mailbox does not intervene if it is called a queue or a group that includes xxx.
I tried now.