Hi GS Team,
my client gave some valuable feedback on the call recording gui with the current latest version of the Firmware
Here some points:
I got called and scolded that the calls are not recorded, the user checked only the call recording but there is another tab where the queue recordings are, which my client didnt know or see.
Furthermore, in the queue recording there is no option to filter by day only by month… so you need to go search by the file title which is not really user friendly.
also i dont think that the some recordings should be accessible via separate dropdown menu.
they should be all in the same menu.
another good input was that the user complaint that there is a DELETE ALL button as first option and i agree it doesnt make sense and it is rather dangerous placed and easily in the heat of the moment you would delete all your records in a jiffy.
the recordings should be searchable trough the CDR so that the user can key in date / time / phone number and find any of the recordings (extension or queue) depending on the call made.
as mention that is some client feedback which i have to support that menu needs to be improved urgently.