UCM6302a and UCM6304a remote access via VPN

#21

Dear user,

Thank you for your feedback! We have received your device info and we have located this issue:

This is a subnet configuration issue. If it is a 16-bit subnet mask, the IP address 192.168.0.x and 192.168.3.x are considered under the same network segment. When pinging the IP address 192.168.3.x from 192.168.0.x, the system will send ARP to query 192.168.3.x directly, instead of sending to the gateway 192.168.0.5.

Solution: You should configure a 24-bit subnet mask.

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The original provided infomation are different from the actual situation. Thanks for your testing!

Thank you!

#22

Thank you so much! You are correct, that was a misconfiguration on my part. I’ve updated and can access remotely via VPN as desired!

#23

Dear user,

Thank you for your feedback and confirmation! Please feel free to let us know if you have any further questions about this issue. Thanks for your testing!

Thank you!