UCM6301 - GSWAVE SETUP check server addres and port number

#1

not loging in

check server addres and port number

any tutorials out there? phone app works fine now trying the desktop app. getting error

#2

you need to have scenario and details, if you don’t register 99% your credentials are wrong

#3

wave desktop credentials

https://205.169.x.x:8089/gswave
252
password

i just changed my password to make sure it wasn’t a password issue.

still receiving: error please check network address and port ?

#4

welcome to wave

Address:
https://205.169.xxx.xxx:8089/gswave
or
https://grandstream.slXXXX.com:8089/gswave
or
with or without the /gswave

User:
250

password:
xxx

login automatically is checked.

error message: please check the server address/port or your network connection.

the same settings are working with my phone (android) application with no issues.

Any assistance would be greatly appreciated. Thank you, in advance.

#5

i am mistaken my GSwave app is working (android) i downloaded the wave app and it does not work either. is there a port not opened or something?

#6

Dear user,

Thank you for using the Wave app! Could you kindly enable to collect the logs in your Wave Android device, and try to reproduce this issue? When the login issue happens again, please export the logs from your Wave Android device and send to us for troubleshooting? The login address should be “https://server address:port”, and you also need to fill in the correct username and password for logging in purposes. Thanks for your testing!

Thank you!

#7

i have decided to go a defend route. gdms. but the UCM cannot grab an IP address? i have the device already configured i am trying to add it to my GDMS account. any suggestions?

#8

Dear user,

Thank you for your feedback! UCM can obtain the IP address of the device. If you want to add the device to the GDMS platform account, you can use the MAC address and SN to associate the device to the GDMS platform. Please refer to the user guide below for more details:

Let me know if you have any further questions. Thanks!

Thank you!