the incoming callers hear some weird musical tones on incoming lines. we want them to hear the typical call tone (ringing) this is in the USA. I believe it has something to do with music on hold but can’t figure out which settings change this feature. Almost seems odd that a default setting is this musical tone on incoming calls. I have tried to do some searching but can’t seem to locate and change these settings. we have several FXO lines, a few dozen phones and a handful of call groups. Anyone have an idea
under ring group, in Music On Hold what do you have? it should say none.
Do they ring to a Call Queue? Ring Group? or direct to a telephone?
Try making the inbound call go straight to a single extension for a test and see if you hear ring tone or the music. If you are hearing music, then remove the line from the UCM and use a standard POTs telephone with the line to see if it is external and in control of the POTs provider.
in a UCM6300, this is what needs to be configured