Tag: IVR, Ring group
UCM6204v1.7A (Boot:188.8.131.52 | Core:184.108.40.206 | Base:220.127.116.11 | GSWave:18.104.22.168 | Program:22.214.171.124
Phone: GXP 2170
Setup: 3 Analog line are in Inbound Trunk
Inbound Route -> Inbound Tuunk -> IVR -> Voiceprompt
IVR -> Ring groups us checked under Dial Other Extensions
#Note: Ring Groups (6400) --> 6 extensions with -> Ring Simultaneously (15sec) -> Destination to VM ext 100
- The inbound call comes to UCM -> IVR Voiceprompt ON -> Ring group does not Ring at all
When an inbound call comes in, UCM should play IVR/Voicepromt followed by ring all phone simultaneously in the “Ring Group” and if no one answers then it should go to default destination to VM of extension 100.
Problem: It is not ringing or working.