Is there a place we can create a company phone book to identify incoming caller ID and show customer name at the phone display before agent picks up? And how do we show customer name instead of callerID on phone?
LDAP phonebook or XML depend how much you have this cleint and which phones you have.
Thank you. Anywhere I can find information how to setup LDAP in UCM6202?
Ldap manual on GS page:
Thank you very much Marcin, May trouble you if I bump into any issue.
I made a video as well if that helps at all.
Thank you for the wonderful video.