UCM6204 - How to properly record calls into an external HDD?

ip-communications

#1

Hi,

I have started working with Grandstream systems rather recently. I do not know everything about it, but enough to make it operational and set up extensions, trunk lines, etc. I have a UCM6204 and a client is asking to have the calls be recorded. From what I understand, you need a place where the recorded calls can be stored. Usually this is an external HDD or maybe some NAS solution, correct?

I just want to proceed carefully here as it is my first time, and I could not find any guide online for this, so I have a few questions:

  1. Can it be an external USB SSD Drive? Or it MUST be an external HDD/USB Stick?
  2. Is there any max capacity in terms of storage? i.e if I get a 2TB external HDD, will it cause issues as the UCM6204 supports 1TB maximum?
  3. So I can just get a WD 1TB External HDD (MyPassport), plug it into the USB port, enable the setting within the UCM (and I think within the IP phone as well?), and it will work?
  4. In case of any failure to record due to some issue (HDD failed/was removed), will there be info in the logs? What about an alert of some kind?

Please let me know.

Thanks.


#2

here you can find the documentation and the answers to your questions,
obviously the UCM630x series would have more “settings” at many levels compared to UCM620x

https://documentation.grandstream.com/article-categories/ucm6200/
https://documentation.grandstream.com/knowledge-base/ucm6200-series-user-manual/#recordings-storage
https://documentation.grandstream.com/knowledge-base/ucm630x-series-user-manual/#pbx-settings-nas

For UCM630x series:
https://documentation.grandstream.com/article-categories/ucm6300/
https://documentation.grandstream.com/knowledge-base/ucm630x-series-user-manual/#pbx-settings-file-storage-management

Assistance Grandstream: