i Have UCM 6202 HW ver 1.4A , firmware 18.104.22.168 updated one month ago
since 3 days ago and i cant login to it using admin account , i did try to recover it using forget password i received message the username doesn’t exist , i have the email configuration and when i recover the password of any other extension /usename it recovered successfully and a new password sent by email
what are the possibility now to recover the admin account ? is the factory reset get back the configuration and the admin account will be exist or what ?
the system are currently up and running , i’m afraid if i reset to factory now i lost everything and cant find the user admin to login the system