UCM password retrieve


#1

Hi Support,

Is there a way to retrieve any forgotton UCM password?


#2

Try this link
image


#3

Ucm is not connected to internet or any emails setup.


#4

In that case the only way to reset it is from the front screen of the unti


#5

Any other methods?


#6

The only ways to factory reset a UCM are via the Web GUI which you can’t do as you don’t have the password and haven’t set up a binding email or from the units’s screen


#7

Only 3 ways i know of:
-Password reset to email(if configured)
-With latest firmware, there is a password reset on the LCD
-factory reset

could reach out to helpdesk.grandstream.com if emergent.


#8

which firmware are you talking about?

Couldnt see the reset option on the LCD/

regards,
romush


#9

I’m not sure when it was implemented, but it is for sure in 1.0.18.x
What version are you on?


#10

same version.

i can see under Factory Menu> Default Password which is blank.

regards
romush


#11

Password is on sticker, option is to RESET :slight_smile:


#12

thanks! i will see.