UCM 6202 can not delete/add Outbound Routes


#1

Hi I can not delete/add any Outbound Routes on my UCM 6202.
anybody help.
Regards.


GSWave 1.0.19.27


#2

from the photo you can see the “delete” and “add” keys, don’t they work? You should open a ticket:


#3

Try deleting the cache or using a different browser.


#4

Hi Ipneblett,

I tried with many browers, private mode too, but not success.


#5

I have never seen “-1” as sequence so, I concur with damiano and suggest you contact support.


#6

Firmware was down from higher version ?


#7

Hi Marcin, The firmware from 1.0.17.16 then upgrade to 1.0.18.13 then try the lastest but not solve the problem.


#8

Go with support, that is beyond what we can help. For me it is corruption in files.
You can try full backup, factory then restore. Maybe it help.

helpdesk:


#9

Try full backup then restore but not success. And the solution is reset all.


#10

GS can change backup and fix it probably. Go with ticket.


#11

They can change backup? really? They said that i could not restore the backup without VOIP TRUNK config. Only full restore.


#12

You cannot, but backup is encrypted and GS have tool for decrypt.
I do not think it is trunk problem, must some config we do not have access.


#13

I don’t have any tools for decrypting backups.


#14

GS have.


#15

I inquired, they replied that there is no such thing as


#16

For sure they can fix backups (at it was possible few version back).


#17

I got interested because I find it interesting, but so I was told