Ucm 6104 ivr not working


#1

Need Help
IVR not working when someone calls they see call duration then it hangs up
but ring group working fine


#2

fw?
scenario and details?
call settings screen and ivr?


#3

Was it working before or is this a new feature you are setting up? As you have a 6104, the device is an older one, but if it was working before, then were any changes or updates done?

Can you better define not working? Does the caller get a greeting? If they press a key do they get re-directed?


#4

yes it was working before, i upgrade the current firmware and as i mention if select the option to put in to ring group its working fine all incoming call are coming problem with IVR only


#5

As asked, what does not working mean?

If I asked you: “My car is not working, can you help?”, where would you start?

Does the caller hear anything - ring, message, etc. Can you see the call in active calls? If one pushes a key when they should be in the IVR, does anything happen? Is it possible that they really are in the Q and simply do not get the greeting?


#6

my bad
my inbound call setting route to Ivr right now, when someone calling on my number they can’t her anything and i do see that call on active call just like we answer the call it show call duration but it disconnect after 4-5 Second
i don’t hear any ring or and the caller don’t hear anything.
does this help


#7

SIp trunk or analog?


#8

Sip trunk


#9

you only enabled RFC2833?


#10

Call this IVR from any ext, number to dial is IVR number and check if it work correctly.


#11

No it wont work


#12

then you were wrong to create IVR


#13

As a test, create a new IVR while leaving the existing one intact and see if you can then dial that one directly from another extension.


#14

My pure guess: Voice prompt is incorrect.


#15

My guess as well, but I thought it would still show as active call, but may be wrong about that /