We are about to start using our new phone system (grandstream 6204 pbx with gxp2160 phones). I have extensions set up for phone, VM, IVR, etc. Everything seems to work as planed (meaning if you dial an extension with a phone you get that phone to ring and the party at that phone can pick up and talk to you)
What I need to change is that when an extension is entered that has not been set up I get a message
“server error please check your device”
I would like to change this message and wonder where I could do this within the pbx.
I also see an issue with blind transfers as if someone calls from outside the system and is transfered to an extension that isn’t set up they will hear this message (not the end of the world) and they will get disconnected (kind of a bad thing when you hang up on your customers for profits and yelp reviews). So is there a way to solve this? I don’t know how others handle this so just looking for options (bounce back to the transfree? bounce to another extension like a front desk where it is known to work?) With lots of extensions that don’t work, I would hope that there is a way to do this for all non-set up extensions rather than go through and create an extension then put in a call forward option. I would have to do this for like ~ 9000 extensions.