Hey everyone, I am having an issue installing a new system. (thanks for all the help from everyone on my other posts!)
I am installing a new system for my church. UCM6204. They have 2 analog trunks I have connected to FX01 and FX02. I have setup the trunks as well as my inbound routes. I can dial the number connected to FX01 and the system will answer the phone and pass the call onto my Ring Group destination for incoming calls. However, if I dial the analog line that is attached to FX02 - the system will NOT answer the line. I cannot figure out why. If I plug that analog line directly into a non-phone system analog phone and dial it, the line will ring and I can answer it. As soon as I plug it into FX02, I cannot get the system to answer it. I have Inbound routes setup for both FX01 and FX02 as I have them each setup as separate Analog Trunks.
RE: the line connected to FX02. It is also being used for DSL and is being split at the demarc. I don’t know if this could have any impact?
What could be prohibiting the system from picking up my FX02 line when I dial in?
Thank you so much! Please let me know any other information I can supply to help.