Support for High-End IP phones GXP21XX


Got 2615 and 2170 recognized . But a little confused. No templates in Gdms? How do you program vmpk for blf?


Click the gear icon, then It’s under settings, Programmable Keys.


Ok. Thanks. Now how do I create a template? I hit a 2615. The zero config does not work but so far the Gmds works nicely manually. Hiw do I create a template to automate the process for other phones ? How can I save a config file to create a template .


I had another issue with the 2615 . When I created the account , the phone showed as registered . If I called from another extension , I saw it pop up on the screen but I got a message that the party is busy . I also couldn’t call out as if the extension was disabled. As soon as I configured a few mpk.keys and hit save then it uploaded the blf keys and the account started working normally .


just noticed 1 more issue on the 2615. It seemed to program fine from the GDMS . But the Call park or hold or transfer buttons dont work . It just loses the call . I programmed it as a remote extension for an offsite UCM . I will have to try it with my on site UCM and see if anything changes .


Dear users,

Thank you for using GDMS platform! We have not announced the compatible firmware for GXP21xx series yet, which means we still work on preparing the compatible firmware for GXP21xx series. For Beta testing, GXP21xx is stable, and Beta testers could use this firmware to test GDMS platform services. If you encounter any compatible issue, please let us know and we will resolve the issue asap. Thanks for all your testing!

Thank you!


I am using a new 2615 phone , not a 2170.


the post has as its theme:
“Support for High-End IP phones GXP21XX”


Dear Whis,

Thank you for your testing! You can create templates from Template -> By Model/By Group/By CFG, then click on “Add” button to create the template. If you want that your GRP2615 can be provisioned automatically, you need to create model template, and select the site which includes your GRP2615 device. For your second request, when you finish provisioning the parameters to GRP2615 via GDMS platform, and the SIP account got registered successfully, the call issue should be caused by your SIP server or your operations, GDMS platform will not affect your call quality in your case. If you already finish provisioning, please kindly help to post this issue in the forum for GRP models:

Thanks again for your testing! If you encounter any issue about provisioning, please feel free to let us know it.

Thank you!



Does anyone know if the GDMS platform will be supporting 1782’s as I see support for the 2170 telephones .
Just went out after about 3 months and tried to register my customer’s site Phones etc. and I got a Not supported on the Mac address for the 1782 telephones . Also are there 2 platforms ? One for IP Telephony and the other for AP’s bridges etc. ? Also I do not see support for the 810 in Beta either as the 820 is listed … Would want to try and use one site for AP’s Telephones and other devices if possible … Rookie here as I am just getting back into chekcing these issues out . Sorry if it is well known or already dealt with kind of issue !


Welcome. My suggestion would be to ask this as a new topic in the GDMS category. That way, it can be tracked by people looking for that information, rather than GXP21XX phones (which is the title of this topic).


Apologies as I thought i was in the correct area . Thx for pointing that out ! I just reposted in the GDMS beta !




Here’s the link to your new post, just in case someone wants to follow the thread to your new topic:


Dear SmartVox/Merlin02131,

Thank you very much for testing GDMS platform and feedback!

I will response your questions and request in “GDMS issues as a new user to the platform”.

Thank you!