hello dears
I’m visually impaired, i’m responsable for customer service,
after testing I found that Wave SoftPhone is not accessible with screen-reader, if you have experience about this will be greatful.
i’m searching for some ulternative soft-phone clients i could use instead of Wave
could you help me in this? in order to test its accessibility?
thanks very much
Dear user,
Thank you for using the Wave application! May I ask what device you are currently using? For example, what is the brand of the screen-reader? Could you kindly share some details about your requirements? Thanks for your testing!
Thank you!
hello sir
i’m using windows OS,
already tried to use it with JAWS V2023, didn’t work with it; unable to answer / end call, even call name unreadable.
tomorrow will try to test it with another Screen-reader NVDA.
please, is wave developed by Java?
hopefully, we could fully navigate it via keyboard / label elemints & add ability to create keyboard shortcut for main functions needed in call center in order to use it.
thanks very much
Dear user,
Thank you for your feedback! I have shared your suggestions and feedback with our Wave development team today. We will investigate this feature request internally based on your suggestions. Thanks for your testing!
Thank you!