We’ve had some serious problems with the GXP 2170s. They will often become lagged and unusable without a restart. Here is a video of the problem. I’m attaching a video of the experience because it best conveys the problems we are experiencing. Have any of you experienced these issues, and what did you do about it? Is this a firmware problem, we are running 22.214.171.124, a relatively recent update. With a device dubbed as being “High-end”, it seems these issues shouldn’t be plaguing us.
I have read that there is a way to restart the phone from the PBX every night, and have played around attempting to get that to work, but haven’t had total success. Do I need to look back into that, or is there another cause for our problems?
We’re provisioning our phones via the endpoint manager from FreePBX, is it possible that an incorrect p-code could be causing this?
If you watch the video, you will see that we took a packet capture of the event. I’m worried about sending personal information, so if that will help diagnose the problems, I can send that over PM or email.