SIP Account settings not saving

#1

New GDS3710 (hardware version 2.0A) to replace damaged unit. Upgraded firmware to 1.0.11.23 using upgrade tool. Now trying to enter SIP account settings however, pushing SAVE button does not have message “Now saving…” and navigating to another SIP acount settings page and back shows that settings are not being saved.

Anyone encountered this or have any ideas?

#2

try clearing cache and using other Incognito Browser,
did you try to do a format factory first?

If you don’t get answers, try opening a ticket to Grandstream Support:

#3

Factory reset and data restore didn’t help; moving to another browser did. Thanks for the suggestion.