That’s the point. Today, as consument you have to use everything ‘as is’ and shut up. TV, smartphones, cars, etc.
Everything is created for the young generation, which loves gimmicks. Regardless it is practical, or not.
You annoys a product for which you have paid a lot, but is limited in simplest things and not thought to the end.
(another example is: no welcome message, if a caller falls in a queue. How should he know, that he can press ‘2’ for a callback??)
For myself had also buyed an high quality/expensive Samsung TV. It includes 2 tuners, Smart-TV and a lot of gimmicks. BUT a simple way (hotkey) to use PiP (PictureInPicture) quick and easy and toggle between both tuners missing. I loved this feature on my old analog LOEWE TV and used it dayly in commercial breaks. I used this feature more than the current youtube app, which is build in in TV.
But you can only unhappy, if you know it could be better. But what you don’t know, you will don’t miss it!
Sure. As company you have to decide what’s are interessting features and technologies. Especially young buyes love gimmicks, although they rarly use it. So no time and budget is left for old and proven features.
But my goal as manufacture of hardware would be, that I don’t sell 100.000 devices and every user is worry about that and would buy another brand next time. The goal should be, that 100.000 buyers buy the next generation, too and advocate the devices to friends and partners.