Settings in WEB GUI for TRANSFER KEY function


#1

Maybe I am missing something here, however, I see the option to DISABLE the TRANSFER key, however, I am not seeing the ability to change from ATTENDED to BLIND transfer for the pressing of the key.

Is this something that is a PCODE only function?


#2

If you only have one active call, the transfer button is always for blind transfer.
To transfer an attended call, you need to use the “Option” -> “new call” to establish the second call first, then the transfer button will always do the attended transfer to merge these two calls and hangup.

Right now, we don’t support blind transfer when you have 2 active calls, because one handset maximum support 2 concurrent calls, this is the same behavior as our ATA HT8xx devices.


#3

I think that was Alatarus was getting at is that some customers want (in fact demand) that they can perform an attended transfer from the phone (announcing who they are transferring) before they actually transfer the call.

I know that this is a programmable feature on most of the other Grandstream phones.

We have had to make many changes to some of the GXP21XX phones we have out due to this issue.