Customer has a SIP trunk, with a couple of DID numbers on it. UCM6301 with no analog lines, 15x of the GRP2615 set to upgrade firmware tonight to 184.108.40.206.
Customer wants new DID (which is another company they are just starting up) to ring a bunch (but not all) phones, and they want to be able to call out on that line which will show the DID CID.
What i’ve set up is a new extension number (in this case 2001, existing extensions are 1000-1015), and programmed that on ‘account 2’ using zero config on model templates, set up key 10 on the phones in question to be a Line on account 2 for X2001, with a specific label so they can press for outgoing calls as that extension using DOD form 2001. Incoming route created with a different ring tone, that rings to X2001 seems to work just fine.
Anyone have a better way to manage this?
Also, the phone button key 10 shows the users extension number (say X1000) instead of the X2001 that is programmed. When the user push-hold to adjust the button, it shows what ZC is programmed. They click save and it goes back to the account 1 extension name. I’m not sure how to remedy this issue, any thoughts on why the display doesnt show properly? What have I missed in programming…