Rookie quesion "hit "o" to return to main menu


#1

while in a IVR hitting “O” to restart the IRV is easy

once someone select a choice that sends them to and extension, if that that extension is going to VM how can hitting “O” still be an option so the can restart the IVR to make another choice?

thank for your patients


#2

dial 0 - set the action to the ivr and number of the ivr that the call is hitting. and it will repeat every time user presses the 0…

FIrst time creation of ivr though you have to hit save apply then re edit the ivr to enable the option of 0 for self ivr.


#3

Try an extension number that is forwarded to the IVR.