Ring call when another call is in progress problem

#1

Hello i am using ucm 6302, wave desktop. Everything on latest updates.
I have two extensions 1001 and 1002.
1001: when call is in progress and another call is occur , wave shows me on background the call (as the image below.)
1002: doesnt happen the same.How can i set my second extension to have same result?
is the a ucm setting?or a phone setting? or maybe wave setting?

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#2

Make sure call waiting is enabled on that extension. Edit the extension, click on features and check the call waiting button near bottom of page. Apply changes and test again.

#3

Dear user,

Thank you for using the Wave application! I agree with zak706, the call waiting feature needs to be enabled as he claimed. Thanks for your testing!

Thank you!

#4

I already had this feature check but still nothing…I also check these features on my voip device still nothing…what am i missing?

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#5

I already had this feature check but still nothing…I also check these features on my voip device still nothing…what am i missing?

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#6

Dear user,

Thank you for your feedback! Could you kindly help to export the logs from the Wave Desktop application and send to us for troubleshooting? Thanks for your testing!

Thank you!

#7

Try registering the EXT to another device. If you still can’t see the 2nd call coming in we can assume it’s an extension setting and not the device. I would try deleting and recreating the extension. I do not see a setting in Wave that would cause the 2nd call not to show.

#8

Dear user,

Could you kindly help to export the logs from the Wave Desktop application and send the logs to us for troubleshooting? You can also try zak706’s suggestion and try this extension in another IP phone so that we can see if your extension settings are correct or not. Thanks for your testing!

Thank you!

#9

Thanks for response.
Should i have a device to use this feature?
I tried to test it on a different extension without having a device.
But same problem remains.

#10

Can you please help me how i export the logs from wave desktop app?

#11

I am trying to determine if it’s an extension issue or device. When I say device, I mean anything that can run the wave app, phone/tablet/pc.

In wave click your extension name at the top, click help and feedback and then you should see export logs. You may want to do a call again before you export the log.

#12

Dear user,

Thank you for all your feedback! You can click the avatar on the left upper corner and move the cursor to “Help and Feedback”, then you can click on “Export logs” option to export the logs from the Wave Desktop application. Please kindly help to reproduce this issue first before exporting the logs. Thanks for your testing!

Thank you!