Resetting password on UCM6104

#1

Hi,
My father had passed away a year ago, and he had setup a UCM6104 system in the business I inherited from him (In fact this is also his forum user I reset to login).
Everything worked well until now, but I do need to make some changes and I have no idea how to access the administrator settings.
I have the option “Forgot my password” but I have to know the user for that to work.
I tried “admin” but none of his email accounts gets an email after that.
I rather not factory reset, cause it will be a ton of work to configure everything again…

Thank you guys
Noam

#2

reset pswd only works if SMTP is set correctly,
unfortunately it is not possible to trace the pswd,
you can try to open a ticket to Grandstream,
keep in mind that UCM6104 is EOL,
i think the only solution will be a format factory.