Remote adoption


I have a GXP2135 with account1 setup as a remote extension to a client UCM. Works fine. I have account2 setup on my internal UCM. I want to setup account3 on another client’s UCM. Question is, can I adopt this phone remotely, or do I need to take it on location to adopt and provision it?

I have one of their handsets for an employee here at my place that is working fine. I am unable to get my handset to connect with my newly created extension. Nor am I able to connect GS Wave to my extension using the QR code.

All settings are similar to my and my other client’s configurations. The only difference, I did all initial connections of handset and GS Wave locally. Although I did configure an extension for GS Wave in my environment for an employee in another city, which connected without issue.