Dear team,
I’m facing an issue with Wave App v.1.0.11.8, the issue is that i’m not able to register any ext on android through remote connect, I tried the same ext on wave desktop and web and it was working fine and it showing massage “Account Registration Failed”
UCM6301
Dear user,
Thank you for using Wave app! Could you kindly help to export the logs from your Wave Android app? May I ask what is the firmware version of UCM6301 in your test case? Thanks for your testing!
Thank you!
Dear user,
Thank you for your feedback! We will look into this issue and get back to you asap. Thanks for your testing!
Thank you!
Dear user,
Based on our troubleshooting with your given logs, we noticed that the issue was caused by “403 Server Not Found”.
This issue was caused by the capital chracters in your registration domain. We will fix this issue in the Wave app next release. Currently, you can try to use all lowercase characters in your domain “khaled-ho.b.gdms.cloud:5061” and try again. Thanks for your testing!
Let me know if you have any further questions.Thanks!
Thank you!
Dear user,
Btw, when we fix this issue, Wave app will regard lowercase/capital characters as the same ones in the registration domain. Then, the “403 Server Not Found” issue will be fixed. Thanks for your testing!
Thank you!
Dear user,
Thank you for your feedback! We will fix this issue in the Wave app next release: Wave app will regard lowercase/capital characters as the same ones in the registration domain. Thanks for your testing!
Thank you!
