I’ve been struggling to set our system up to receive faxes. I’ve submitted a bunch of support tickets but the instructions given are more or less straight from the manual and do not seem to fit my situation. I’d really appreciate some help.
We have a UCM6202, we have two analogue trunks coming in and then SIP extensions from there within the building. Our fax number is the same as the phone number, so we cannot have a dedicated analogue trunk for faxing (this seems to be what the standard instructions assume). When a fax comes in a tone is heard by the receptionist and she should be able to simply transfer the fax to the fax extension. This worked well when we had an old analogue PBX. With the UCM PBX we can send faxes fine, but when a fax is received - and the call answered by the receptionist - it never arrives at the fax machine. Watching the UCM dashboard while a fax is coming in shows me that the fax is transferred to the extension, the fax extension shows as busy, but the machine doesn’t receive it and the sender gets a failed transmission message.
If we had a third analog trunk then we could set this to default to the fax machine, and not have to interrupt the call by picking up the phone, but this is currently not possible with only two lines, and with the fax number being the same as the phone number.
Does anyone have any thoughts on this? would fax to email be a better solution here?