I have a user who needs to be able to answer multiple call queue calls at a time. Is there a way to allow this on the UCM PBX? It is a GXP2170 phone.
I’ve tested dialing the phone in question directly, via extension number (1000) and I can call quite a few times simultaneously and receive them.
If I dial the Call Queue, which has 1000 as a member, it only rings for the first call and as soon as I’m on that call, it no longer rings my phone.
I know in other systems, there is an option similar to “receive call when on a call”, that allows this functionality.