Please just bring back old forum


#1

The old forums used to be full of vital information to keep our UCMs going. Now with this new thing, I am lucky if I can even find posts about UCMS.

This is a huge step back in customer service. I can only imagine how many more support calls you get because people can not help each other on the forums anymore.


#2

I agree it is very different than it was.

Let me know if you need any help!


#3

You can search for posts by @smartvox, @drostoker, @Marcin, @lstutesman, and others and see how many of us complained about this. In fact, the #1 top post in the past year (which really means since Februrary) is @VanIsle’s post, “Most Useless Forum Site EVER!” (Most Useless Forum Site EVER!).

Keep up the good fight, but don’t expect any real change.


#4

I can’t even figure out how to post my current question as it keeps asking for category but the only categories I see are Site Feedback, Beta Club, Wave App, etc.


#5

If the current forum is to stay, it needs a lot of tweaking!


#6

Hello Rhein,

when you are logged in browse to https://forums.grandstream.com/groups

join the groups, then when you go to make a post, the categories will be accessible. If you wish to ignore content of any of the categories completely, leave the group and it will be out of sight.

Regards


#7

Ok that makes a huge difference!! I wish I had found the groups thing a long time ago.

Thank you


#8

Thank you for the feed back, we will add it onto the welcome message for new forum users shortly.

Regards


#9

Or, change the default to have new member belong to ALL groups and provide instructions for leaving a group. This may prove less problematic that the current setup.

FWIW


#10

We’ve updated the initial registration process to shed more light on these items to new users.

Thank you