Plan sur 6300

#1

Bonjours, j’ai acheter un plan plus mais aucun délais quelqu’un à déjà acheter des plans ?
car j’ai des postes isolés qui risquent de se voir coupé.
si cela est juste .

merci

#2

Dear user,

Thank you for using the UCMRC plan! The plan expiration date of your UCM6300A is Oct. 8th, 2022 (if your device mac address is C0:74:AD:83:AE:52). You can consider to purchase or renew the UCMRC plan before that date. Thanks for your testing!

Thank you!

#3

Bonjour,
l’adresse est (C0:74:AD:30:2A:1C) le plan beta à pris fin le 30/07/2022.
j’ai acheté un PLAN plus, depuis 3 semaine chez mon fournisseur EDOX qui ne connait pas le délais d’obtention du Plan combien vous faut 'il de temps pour me valider ma commande ???

#4

I would begin to solicit the supplier, also because I believe that once the plan is paid, in the day or at most the day after it is active, moreover 3 weeks ago if I remember correctly there were no paid plans yet (at least in Italy it will be about 10 days ), if I’m not mistaken you can still press the “trila” button for xx days in the meantime you solve this thing.

piani

#5

c’est déjà fait, les 3 mois c’est sur les nouveaux 6300 pas sur les 63xx, j’ai payé 146€ TTC
mais EDOX le fournisseur ne sais pas.
bref personne ne sait j’ai envoyé une demande à GS mais pas de réponse.

#6
#7

Dear user,

Thank you for your feedback! I have reported your request to our regional support and our regional support will contact asap. Thanks for your testing!

Thank you!

#8

hi @GSSupport74,
obviously also all my UCMs have finished the “Open Beta” period, etc.
am I able to start the 3-month trial for the plus version independently, or is it not foreseen?
Then I asked you a “personal” question in PM :slight_smile:

#9

Dear user,

Thank you for your feedback! If your Open Beta plan has expired, your plan will be downgraded to Basic automatically and you cannot apply for 3 month free trial, this is only available for the new UCM63xx devices. I have replied to your question in PM. Thanks for your testing!

Thank you!

#10

bonjour voici la copie d’ecran de mon 6302

Capture%20d%E2%80%99%C3%A9cran%202022-08-01%20072448
Capture d’écran 2022-08-01 072448.png1247x201 8.08 KB

#11

Dear user,

Thank you for your feedback! The UCMRC plan of your UCM6302 is downgraded to Basic plan now. We will add a noticed on this page to explain that even though it shows “Open Beta Expired”, the UCM still has the Basic plan capability forever. Thanks for your testing!

Thank you!

#12

Why does Grandstream look at the fact that a customers UCM Open Beta Plan has expired to also lock vendors our of access to UCM systems that do not have the latest firmware. Nowhere was this notice made. Nowhere. Now that that is known there is no way a vendor can upgrade a system not on a VPN easily. Thanks for the notice Grandstream.

#13

Dear user,

Thank you for your feedback! This notification has been added in the GDMS platform last month. You can upgrade the devices through the GDMS platform by assigning the upgrade tasks. Thanks for your testing!

Thank you!