Phonebook not being downloaded



I’ve seen a few topics around on the forum, and checked out their solutions but they don’t seem to be resolving the issue. So apologies in advance if this is an easy fix.

We have just bought the Grandstream GXP2140 and trying to set up the phone book to pull from a passworded URL so all our clients phone numbers are automatically saved to the phone. If I manually upload the XML file, it works fine. But it doesn’t seem to download the file.

I’m open to any suggestions, but to outline our config:

  • Enabled over HTTPS
  • The URL excludes both “https” and “phonebook.xml”, which I read elsewhere is assumed by the device
  • The current refresh time is set to 5 minutes
  • The URL requires a username and password, both of which are saved to the phone

Any help or pointers appreciated.