Phone firmware won't update


#21

I think it is working because it is taking a long time to come back on line!


#22

I think it was switching to HTTPS due to a setting in your Zero Config. Turning the 3CX option off, turns off Zero Config for the phone.

Remember to turn it back on after you finish upgrading.


#23

Um. I cannot get to the web GUI of the phone now. It has rebooted and when I go to the phone and look at the settings on the screen, the network says that it will update to the 1.0.7.97 and the http is set not the https. I rebooted from the phone’s screen and I still cannot get to the web gui. Time for a factory reset?


#24

We did not change any of the web GUI settings with what we did.

Firstly, have you tried to reset your browser window (Ctrl-F5 on Chrome)?

Secondly, has the phone’s IP address changed? Push the up arrow on the phone (navigation controls) to see what the phone’s IP address currently is.

If neither helps, then yes, do a factory reset.


#25

Ok. I can get back into the phone and it still is not updated. It is staying on the http. Is the correct path
http://firmware.grandstream.com/gxp2160/1_0_7_97
http://firmware.grandstream.com/gxp2160/1_0_7_97.zip
firmware.grandstream.com/gxp2160/1_0_7_97
firmware.grandstream.com/gxp2160/1_0_7_97.zip


#26

Try going with this one first - firmware.grandstream.com/gxp2160/1_0_9_135

If that doesn’t work then go to firmware.grandstream.com/gxp2160/1_0_7_97 first.


#27

Do I need to put that also in the place where it says config server path? Still not able to update.


#28

There is a USB port in the phone, could I load the file from it?


#29

Not that I am aware of.

Given that you cannot upload directly given your firmware version, your options are


#30

Thanks everyone for the help. Finally got the firmware changed. Now on 1.0.9.135. but now cannot get to phones web page. Weird. I think there is something wrong with this phone.


#31

I am not sure what “cannot get to the phone’s web page means”

In case it means it does not load properly, i suggest you clear your browser cache (Cntrl-F5 on Chrome).


#32

Thanks again drostoker. This phone is now UTD and working as expected :slight_smile: